POS and billing questions
Include the bill number, payment type, device and exact step at which a problem occurs.
PRODUCT INFORMATION
DineZA support
Describe the issue, relevant screen and what you expected to happen.
WHAT THIS INCLUDES
Built for everyday work
Describe the issue, relevant screen and what you expected to happen.
Kitchen and KOT workflows
Provide the table/order reference, ticket number and expected KDS status.
QR ordering
Confirm the QR code belongs to the correct table and that menu items are available.
Printer and device setup
Share the printer model, connection type and operating system so compatibility can be assessed.
Access and multi-outlet configuration
Clarify the staff role, branch and permission required for the task.
Request technical support
Describe the issue and expected result without sharing passwords or payment secrets.
IN PRACTICE
Get help with product trials and configured workflows.
Avoid sending passwords, payment card data or customer personal data in first-contact messages.
- POS and billing questions
- Kitchen and KOT workflows
- QR ordering
- Printer and device setup
OPERATIONAL DETAIL
Support information that helps reproduce a problem
A screenshot and clear sequence of actions make troubleshooting much faster.
For billing issues
Share affected order ID, printed bill format, payment mode and whether the issue is reproducible.
For kitchen issues
Share table/order ID, KOT number, expected stage and kitchen device details.
For connectivity
Record whether the device was offline, what changed and the state after reconnection.
A clearer next step
See what a calmer workday can look like.
Explore the product with our team and discuss how it fits your operation.